Butternut Box VN

Hi there,

It's one the in-house Vet Nurses at Butternut Box, we appreciate your valuable feedback here and we are sorry to learn she has not had the best start to our meals meals. We know every dog's digestion is different and so when changing to a fresh diet can be a big change. So that we can support her find the right recipe and transition guide, please can you contact us at bark@butternutbox.com.

All the best

Butternut Box VN

Hi there,

Thank you for your feedback, it's One of the in-house Vet Nurses at Butternut Box. I am sorry to hear your boy is having an upset stomach, we do hope he feels better soon. All our meals are gentle cooked, with human quality ingredients to support digestion but we do know there are many factors that can contribute to upsets. Please can you contact us at bark@butternutbox.com so we can support you and your boy with his recovery.

All the best

Butternut Box VN

Hi MJJ,

It's one of the Vet Nurses here at Butternut Box, thank you for your feedback and we are sorry to hear your Terrier is experiencing some digestion concerns, we do hope she is feeling better soon. I would like to assure you we take the health of the dogs we feed very seriously and ensure every measure is taken for this. Please can you contact us at bark@butternutbox.com so we can support you further. Wishing your girl a speedy recovery!

All the best

Mollie

Hi how do I calculate the dried matter basis for the food to ensure I have the correct fat content as our dog has pancreatitis

MJJ

Thus has been very interesting to see these comments as my 3year old Tibeta Terrier is experiencing the exact same symptoms. I have contacted Buttternut bix and they insist nothing has changed. I can only assume now that she had developed an intolerance to the ingredients or something is wrong with the food. Some of the packets sent last time were defrosted but still very cold. I’m really unsure what to think. She is up to date with worming, and has had blood tests for weight loss. Nothing to suggest anything really wrong.

Kate Novakova

Couple of the ingredients could be harmful to your staffy, like maze gluten, even yeast cell walls. And vegetable gravy can be questionable too, depends how processed it is. I'd be happy to have chat with you regarding your staffy's diet

Butternut Box VN

Hi there,

It's one of the in-house Vet Nurses at Butternut Box. We appreciate your honest feedback here and to learn your boy has been having some toilet troubles, we are hoping he is feeling better soon! We would like to discuss how our process works to ensure all our meals remain safe for your boy and to support with his recovery here. Please can you reach us at bark@butternutbox.com so we can support you further.

All the best

Butternut Box VN

Hi there,

We appreciate you reaching out here, it's one the in-house Vet Nurses on the team. We are sorry to hear your dog has had a change in his stools recently, we understand this may be concerning. To help support you further and assist with your boy with recovery, if you can please get in touch with us at bark@butternutbox.com. Wishing your dog a speedy recovery!

All the best

Butternut Box VN

Hi Kathryn,

Thank you for your feedback; we value it. It's one of the in-house Vet Nurses at Butternut Box. We are sorry to hear your dog has experienced an upset stomach recently, we do hope he feels better soon. We would like to support you with understanding what may have happened here and would like to offer some reassurance with our levels of care, as well as supporting your boy with his recovery. You can reach us at bark@butternutbox.com.

All the best

Butternut Box VN

Hi Ruby,

It's one of the in-house Vet Nurses at Butternut Box, thank you for reaching out. We are sorry to hear your girl has been poorly for some time and has been hospitalised recently, this must be such a worrying time for you. With concerns such as IBS and allergies, this is certainly something we can support with, as well as help to get to the bottom of what may be causing your girl's concerns. We have recipes that are extra gentle on digestion for recovery. You can reach us at bark@butternutbox.com for some more support here. We are wishing your girl a speedy recovery!

All the best

Butternut Box VN

Hi Herb,

It's one of the in-house Vet Nurses at Butternut Box, thank you for getting in touch and we are sorry to hear your dog is experiencing some sickness and diarrhoea, we know how worrying this may be. We understand seeing an upset stomach can be alarming and are on hand to help with what may have contributed to this. Our meals are gently cooked to eliminate pathogens and follow measures to ensure the dogs we feed remain happy and healthy. If possible, please can you contact us at bark@butternutbox.com so we can support you and your boy with recovery.

All the best

Butternut Box VN

Hi Emily,

It's one of the in-house Vet Nurses at Butternut Box. We appreciate your feedback and are sorry to learn your boy has been poorly recently with diarrhoea, we can only imagine how concerning this must be. We would appreciate it if you could get in touch with us at bark@butternutbox.com placing FAO Vet Nurse team in the title, we can then offer you some more support with our strict measures for the safety of our meals as well as helping your boy with his recovery. We do hope he is feeling better real soon!

All the best

Hdlb98

Exact same situation here. Loved it for about a year and the past 2 weeks his poops have been awful. Now trying to find something else!

Hdlb98

Our 1 year old dog has been on butternut box for about 9 months and he loves it, but recently (past 2-3 weeks) his poops have been really soft and mucus covered, or just straight up diharrea. Based on lots of other recent comments here I’m wondering if they’ve had bad batches or changed the recipe. Either way now looking to change him onto something else which is hassle! Such a shame as he loves the food but it’s the only thing he eats so I know it must be the food that’s giving him dodgy poops.

Madams

Butternut doesn't do a food that is suitable for dogs with pancreatitis